1. Refund Eligibility:
We strive to ensure your satisfaction with every purchase from EcoHubEssentials.com. If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
2. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a return or replacement of the item at no additional cost to you.
3. Incorrect Orders:
In the event that you receive an incorrect item, please contact us immediately. We will promptly arrange for the correct item to be shipped to you, or provide you with a refund if preferred.
4. Change of Mind:
If you simply change your mind or are dissatisfied with your purchase for any reason other than damage, defect, or incorrect item, you may request a refund within 14 days of receiving your order. Please note that return shipping costs may apply, and the item must be returned in its original condition and packaging.
5. Refund Process:
To request a refund, please contact our customer service team at refunds@ecohubessentials.com. Provide your order number and details of the issue, and we will guide you through the refund process.
6. Refund Issuance:
Refunds will be issued to the original method of payment within 5-7 business days after the returned item is received and inspected. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
7. Contact Us:
If you have any questions or concerns about our refund policy, please don't hesitate to contact us at refunds@ecohubessentials.com. We're here to assist you and ensure your satisfaction with every purchase.
This Refund Policy was last updated on May 15, 2024.
